Refund & Cancellation Policy
This policy applies to all transactions made on Peza ZM, a platform operated by Busenga Technologies, a registered business name in Zambia.
Our goal is to ensure a safe and fair environment for both students and service providers.
1. Accommodation Agent Fees (K100)
When a student requests a bed space and the landlord approves it, the student pays a K100 Agent Fee to confirm the booking.
- Full Refund: If the landlord cancels the booking, or if the property is found to be fraudulent, misrepresented, or unavailable upon arrival, the student is entitled to a 100% refund of the K100 fee.
- No Refund: If the student changes their mind after paying the fee, or fails to move in, the fee is non-refundable, as the service (securing the bed space) has already been rendered.
2. Accommodation Rent Payments (Future Gateway)
When automated rent payments are introduced, the following rules will apply:
- Landlord Cancellation: If the landlord cancels the lease or fails to provide the room, the student receives a 100% refund of the rent and any platform fees.
- Student Cancellation: If the student cancels more than 7 days before the move-in date, they receive a 100% refund of the rent (excluding the K100 agent fee). Cancellations within 7 days are subject to the landlord's specific approval.
3. Marketplace & Services
Peza ZM is a discovery platform. We do not process payments, hold funds, or handle delivery for items bought or services rendered through the Marketplace and Services sections. All financial transactions and refund agreements are handled directly between the buyer and the seller/provider. Busenga Technologies is not liable for disputes arising from these direct transactions.
4. Boosts & Subscriptions
Payments made for listing boosts, provider subscriptions, or premium visibility are strictly non-refundable once activated, as the visibility service is delivered immediately.
5. How to Request a Refund
To request a refund for accommodation fees, you must contact us within 48 hours of the issue occurring.
- Email: pezaaccommodation@gmail.com
- Phone/WhatsApp: +260 0771319817
Approved refunds will be processed back to the original payment method (Mobile Money or Bank Transfer) within 5-7 business days.